Can my dog be left in the yard during service?
Yes.  However, there are some cases when a dog will not let us in to your yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We do not want to take unnecessary risks with your dog or ourselves.

I normally lock my gate, is this a problem?
You can leave your gate unlocked for our visit or give us a key or the combination. We will not climb over or jump fences, so if the gate is locked when we visit, we'll leave a courtesy note and you will not be billed the first time. Any time the gate is locked thereafter, we will leave a note and you will be billed for the visit.

Is there an extra charge for the first time?
With your prior approval, there may be an extra charge for the first service if there has been a lot of accumulation of waste over time.

What if I don't need service for a few weeks?
Just notify us at least one day ahead and we will put your account on hold.

Is it possible to get a one-time-only service?
Sure! One-time-only or short-term service may be easily arranged.

What do you mean by "satisfaction guaranteed"?
We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We promise to do our best to meet your expectations.

We're working very hard to make Civic Doody mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by refunding partial or full payment.

Please note: We will always make every effort to clean your yard in the best manner possible. However, Civic Doody cannot completely guarantee service under the following circumstances: high grass, weeds or ivy, excessive leaves and wet areas, non-solid / loose feces (diarrhea).

What are your rates?
Our service rates are very affordable! Just check our rate schedule and you'll agree.

What happens when it rains?
We will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later that week.

Do you work through winter?
Yes, but when the "waste" is not visible, we are unable to serve you, otherwise we will always be there. Keep in mind that your pet will still create waste, either on the porch, the sidewalk or the driveway.

What about holidays?
We do not work on the major holidays. When a holiday falls on a regular service day, we will advise you of the alternate day. Service returns to the regular schedule the following week.

What is APAWS?
Members of the Association of Professional Animal Waste Specialists agree to adhere to a code of ethics that benefit the health and safety of your pets. For more information go to APAWS